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Privacy Policy

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Privacy Commitment​

Medilens ("Medilens", "we", "our" or "us") is committed to protecting the privacy, confidentiality and security of personal information, including sensitive health information.

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We handle personal information in accordance with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and any other applicable privacy legislation.

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What Information We Collect​

In the course of providing our services, we may collect and hold personal information, including:

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  • Names and contact details

  • Employment and claim-related information

  • Medical and health information

  • Medication histories and prescribing information

  • Medical reports, referrals and clinical records

  • Information provided by treating practitioners, insurers, employers, legal representatives and other authorised parties

  • Information submitted through our website or by email

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Most of the information we receive relates to individuals who are the subject of a referral for medication review, pharmacy advisory services, clinical opinion or related professional services.

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How We Collect Information​

We may collect information directly from individuals where appropriate, or indirectly from:​

  • Workers compensation insurers

  • Self-insured employers

  • Claims managers

  • Treating medical practitioners

  • Pharmacists and other healthcare providers

  • Legal representatives

  • Government agencies

  • Other parties authorised to provide information in connection with our services​

We only collect information that is reasonably necessary to provide our services or comply with legal and professional obligations.

 

How We Use Information​

We collect, use and disclose information for purposes including:​

  • Conducting medication reviews and pharmacy assessments

  • Preparing clinical reports and recommendations

  • Providing pharmacy advisory services

  • Communicating with referring organisations and healthcare providers

  • Supporting medication safety and quality use of medicines initiatives

  • Managing our business operations

  • Meeting legal, regulatory and professional obligations

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Disclosure of Information​

We may disclose information to:​

  • Referring organisations and their authorised representatives

  • Treating practitioners and healthcare providers

  • Pharmacists engaged in the provision of services

  • Professional consultants and contractors engaged by Medilens

  • Regulatory authorities, courts or tribunals where required by law

We do not sell personal information.

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Storage and Security​

We take reasonable steps to protect information from misuse, interference, loss, unauthorised access, modification or disclosure.

Information may be stored electronically using secure cloud-based systems and business applications, or in physical records where necessary. Access is restricted to personnel and contractors who require access to perform their duties.

All staff, contractors and consultants are subject to confidentiality obligations.

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Website and Cookies​

Our website may collect limited information about visitor activity, including browser type, pages viewed and website usage statistics.

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We may use cookies and similar technologies to:​

  • Improve website functionality and performance

  • Maintain website security

  • Analyse website traffic and usage patterns

  • Remember user preferences​

You can adjust your browser settings to manage or disable cookies.

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Access and Correction​

Individuals may request access to, or correction of, personal information held by Medilens by contacting us using the details below.

We may need to verify identity before providing access and may refuse access where permitted by law.

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Retention and Disposal​

We retain information only for as long as reasonably necessary to fulfil the purposes for which it was collected or as required by law, professional standards or contractual obligations.​

When information is no longer required, it is securely destroyed or de-identified.

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Overseas Disclosure​

Medilens generally stores information within Australia. If information is disclosed or stored overseas, we will take reasonable steps to ensure it is protected in accordance with applicable privacy laws.

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Complaints​

If you have a complaint regarding how your personal information has been handled, please contact us using the details below.

We will investigate complaints and respond within a reasonable timeframe.​

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

 

Contact Us​

Privacy Officer

Medilens

Email: medilens.review@gmail.com 

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Changes to this Policy​

We may update this Privacy Policy from time to time. The current version will be available on our website and will take effect from the date it is published.

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